Question 1

Is Cashback Better Than Points?

Accepted Answer

Cashback is simpler and more liquid. Points can support progression, choice and a longer relationship.

The better option depends on frequency, audience understanding, accounting, expiry, reward variety and the desired behaviour.

Question 2

Are Experiences Always Perceived as More Valuable Than Cash?

Accepted Answer

No.

Perception depends on relevance, accessibility, conditions and personal preference.

Experiences can create aspiration, but cash may be more useful for an audience prioritising certainty.

Question 3

How Many Reward Options Should a Catalogue Show?

Accepted Answer

Enough to cover meaningful preference differences, but not so many that participants struggle to choose.

Curate the catalogue by audience, value band, geography and achievement.

Question 4

Should Every Participant Receive an Assured Reward?

Accepted Answer

Not necessarily.

Assured value works when certainty supports the objective. Chance-based rewards may add excitement, but the mechanic, economics, terms and relevant legal requirements need to be reviewed for the actual program.

Question 5

How Should Brands Value an Experience Reward?

Accepted Answer

Separate procurement cost, communicated value and likely usable value.

The message should be accurate and restrictions should be clear.

Do not rely on an inflated headline value.

Question 6

What Causes Reward Complaints?

Accepted Answer

Common causes include:

Unclear eligibility
Delayed delivery
Failed payouts
Expired vouchers
Unavailable inventory
Difficult booking
Hidden restrictions
Slow support

These should be tested before launch.

Question 7

Can the Reward Mix Change During a Program?

Accepted Answer

Yes, if the terms allow it and changes are governed carefully.

Monitor availability, participant response, liability and support.

Avoid reducing promised value or creating unfair differences between participant cohorts.

Question 8

What Is the Role of Personalisation?

Accepted Answer

Personalisation should improve relevance by using permitted data such as segment, achievement, location or stated preference.

It should not make program rules opaque or create unexplained unfairness.

Question 9

How RewardPort Supports Reward Architecture

Accepted Answer

RewardPort can help brands design the behaviour and economics before selecting value, and then fulfil across reward categories such as:

Cashback
Merchandise
Digital vouchers
Cinema and OTT
Travel
Experiences
Club benefits
Selected airport services

The supplied article notes that the relevant RewardPort inventory may include FreeBucks, RewardOne, CineRewards and TripXOXO, subject to confirmation of current product availability and approved public naming.

The strategic advantage is not simply the length of the catalogue.

It is the ability to connect:

Audience → Behaviour → Verification → Reward → Measurement

within one program design.

Question 10

Ready to Build the Right Reward Mix?

Accepted Answer

If your next promotion or loyalty program is still being designed around a single reward type, ask RewardPort to run a reward-fit and liability workshop before the catalogue is finalised.

Merchandise Rewards Tag