VIP – Driving Luggage Sales with an Aspirational Holiday Package Giveaway Campaign

Case Studies Retail
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ABOUT THE COMPANY

VIP is India’s leading luggage and travel gear brand, trusted by families, vacationers, and frequent flyers for decades. With travel demand rising and consumers seeking meaningful value at retail counters, VIP wanted a campaign that connected their core product promise—“Made for Travel”—with an aspirational experience.

CAMPAIGN OVERVIEW

To elevate retail excitement and boost sales of select luggage products, VIP launched a 3-Day, 2-Night Holiday Package Giveaway for customers purchasing qualifying SKUs.

The reward wasn’t just a gift—it was a travel experience that reinforced exactly why people buy luggage in the first place.

CHALLENGES

The luggage market presents several sales challenges:

Seasonal sales cycles driven by travel peaks
High competition among multiple mid-premium luggage brands
Shoppers look for added value at the time of purchase
Need to strengthen lifestyle positioning, not just functional benefits
Retail decision influenced by aspirational rewards over discounts

VIP needed an incentive that was:

  • Travel-aligned
  • Aspirational yet accessible
  • Scalable across retail formats
  • Strong enough to drive immediate conversion
  • Consistent with the brand’s identity

REWARDPORT SOLUTION

RewardPort created a travel reward program using its AirPac platform, offering curated 3N/2D holiday packages to some of India’s most popular destinations.

Why this solution worked:

  • Perfect lifestyle match for a travel luggage brand
  • High perceived value encouraging quicker in-store conversion
  • Instant reward eligibility at the point of purchase
  • Multiple destination choices for personalized experiences
  • End-to-end fulfilment from validation to booking assistance

The campaign enhanced emotional connection while driving strong commercial impact.

WAY OF EXECUTION

RewardPort ensured a seamless, shopper-friendly execution:

  1. Shoppers purchased select VIP luggage products at retail stores
  2. Received a unique reward code redeemable via a dedicated portal
  3. Chose their preferred travel destination from curated options
  4. RewardPort validated, issued, and supported booking fulfilment
  5. Retail staff were trained to communicate the travel reward effectively

The result was a premium in-store experience that felt exciting, aspirational, and easy.

RESULTS

The campaign delivered strong uplift across VIP’s retail footprint:

  • Retail sales increased, especially for promoted luggage models
  • High customer satisfaction, driven by the travel reward
  • Enhanced brand affinity, as shoppers associated VIP with real travel experiences
  • Greater conversion at brand stores due to aspirational pull
  • Stronger recall at the point of purchase

By linking the product to a real holiday, VIP made buying luggage more rewarding—and more emotional.

3N/2D holiday packages unlocked
with select VIP purchases

Significant sales uplift
across brand stores and retail partners

High consumer delight,
driven by aspirational travel rewards

Abbott India Ltd

Challenge: Managing end-to-end incentive program for distributors efficiently.

Solution:

  1. RewardPort registered addresses and email ids of all distributors by getting a form filled with their company seal & signature and digitizing it
  2. Created reward catalogue for 5 slabs with 4 gift options in each slab category
  3. Deployed an account manager and operations resource for timely MIS & escalation management
  4. Created a full-proof reward delivery system eliminating pilferage of gifts and theft/misuse by parties
  5. Created periodic schemes for retailers- free recharge on billing of Digene products

Program mechanics: We receive a data file from Abbott team with address and gift option details of the qualified distributors every month. Tangible gifts are dispatched directly on the addresses and e-vouchers are emailed on their registered email id.